Tariff & Shipping Explanation For U.S. Customers

 

At DovEggs, we’re committed to providing a smooth and transparent experience when it comes to receiving your fine jewelry. Here's everything you need to know about our updated shipping process and tariff policy:

1. We Cover 100% of Your Tariffs

Thanks to our new process, you don’t need to worry about customs fees or import duties—we fully cover all tariffs for our U.S. customers.

2. Seamless Tariff Clearance (Processing Time)

Due to recent changes in U.S. tariff policy, we’ve updated our shipping route. To cover the tariff on your behalf, we clear customs before your jewelry arrives in the U.S. This step is called Processing Time and can take up to 5 business days.

During this time, you won't receive any shipping updates—please be patient while we take care of everything behind the scenes.

3. Shipping Notification & Delivery

Once your jewelry has cleared and reaches our U.S. warehouse, you’ll receive a UPS or FedEx tracking email. From there, delivery typically takes around 3 business days.

4. Estimated Turnaround Time

From order to delivery, please expect a total timeline of approximately 7–9 business days. This may vary depending on the exact processing time.

5. You're Fully Protected

In the rare event that something happens due to tariff clearance, we will cover any loss—your order is protected.

6. Want an Update during processing time?

If you're curious about the status of your order during the processing stage, simply email us at inquiry@doveggs-seattle.com and we’ll be happy to assist.

Please Note: This change currently applies to U.S. orders only in response to the new U.S. tariff policy.

For customers in other countries, shipping remains unchanged via DHL Express (approx. 3 business days).

Our U.S. shipping process may adjust again in the future depending on further changes in tariff regulations.

 

PROCESSING:

Items labeled as “Instant ship” we will ship within 2 business days of receiving your order. The weekends and holidays are not included for this Instant ship option. We will advise you if an item in your order is unavailable for immediate shipment and we will notify you when the item is available for shipping. All jewelry orders will require a delay of 1 to 2 weeks for shipment. This is due to a required production time of 1 to 2 weeks. We will send you pictures of the finished jewelry products by email for your review before we ship them to you.

lf multiple items are ordered in a single transaction, we will ship them all together in one package.

  

 SHIPPING STATUS:

Simply log into your account and click “My Orders” to view your order status. Please submit a ticket to us within 30 days of the shipment date, if the package does not arrive on time. Our representative will contact you within 24 hours. Note: We will not accept overdue requests. Click here to learn more about tracking orders.

 

Shipping Rates & Times:

US region:

- Free shipping for all orders shipped within the United States

International Shipping Only:

- Free shipping internationally for orders above $500.00

- International Orders valued from $300-$500 will incur a $9.00 shipping charge; International Orders below $300 will incur a $19.00 shipping charge.

Non-Shippable Addresses:

We do not ship to P.O. Boxes or APO/FPO addresses currently. Please provide us with a detailed and valid physical shipping address at the time of placing your orders.

Estimated Shipping Times:

Please take note that all shipping times are estimated and may take longer during peak seasons or due to incorrect shipping addresses.

International Shipping Fees:

We do not pay for import taxes, customs duties, and/or fees imposed by the destination country, nore when international return causing customs duties.   

If a signature hasn't captured ( during Covid ) caused a lost in shipping, DovEggs will isse the full refund in GC. 

 

Shipping Times:

Shipping Stateside:

Items labeled for Instant shipment will ship either directly from our US warehouse or from our factory located in China, and they will arrive within 5 business days of being shipped. For US orders, delivery typically takes 7-9 business days after completion (includes processing + transit time).

(US Only - Updated):

Items labeled for Instant shipment will ship from our US warehouse or China factory via USPS/UPS (temporary change).

• Processing Time: 3-4 business days (includes customs clearance)

• Transit Time: 3-4 business days

• Total Delivery: 7-9 business days after order completion

Note: To maintain unchanged pricing while continuing to offer the quality craftsmanship you know and trust, we're temporarily using USPS/UPS instead of DHL Express. This change ensures a seamless delivery experience, though it does extend the shipping timeframe. We sincerely apologize for this delay and truly appreciate your patience and understanding. As always, our priority remains delivering beautiful, high-quality pieces that are worth the wait. Normal DHL service will resume when possible.

International Shipping 

We use DHL 3 day express delivery for shipments to the CANADA,MEXICO, and EUROPE. Currently, US shipments are handled by USPS/UPS (see update above)

We may use other carriers for shipments to countries besides the US, Canada, Mexico, and Europe. Shipping times vary depending on which carrier we use.

Package Lost 

We will investigate the case, locate the tracer on delivery truck and contact local authority ( police department) if a lost case happened. 

Package loss needs to be filed within 30 days after delivery, according to our carrier, delivery after 30 days of delivery will not be able to open a claim or issue a refund.

We will help you remake the jewelry if the investigation shows " lost". We will not be able to help further if the investigation shows" delivered".