Items labeled as “Instant ship” we will ship within 2 business days of receiving your order. (The weekends and holidays are not included for this Instant ship option). We will advise you if an item in your order is unavailable for immediate shipment and we will notify you when the item is available for shipping. Therefore, the order may be split into different shipments-at no extra charge-and items ordered together may not be shipped out on the same day. All jewelry orders will require a delay of 1 to 2 weeks for shipment. This is due to a required production time of 1 to 2 weeks. We will send you pictures of the finished jewelry products by email for your review before we ship them to you.
Simply log into your account and click “My Orders” to view your order status. Please submit a ticket to us within 6 months of the shipment date, if the package does not arrive on time. Our representative will contact you within 24 hours. Note: We will not accept overdue requests. Click here to learn more about tracking orders.
Shipping Rates & Times:
- Free shipping for all orders shipped within the United States
International Shipping Only:
- Free shipping internationally for orders above $500.00
- International Orders valued from $200-$500 will incur a $9.00 shipping charge; International Orders below $200 will incur a $19.00 shipping charge.
We do not ship to P.O. Boxes or APO/FPO addresses currently. Please provide us with a detailed and valid physical shipping address at the time of placing your orders.
Estimated Shipping Times:
Please take note that all shipping times are estimated and may take longer during peak seasons or due to incorrect shipping addresses.
International Shipping Fees:
We do not pay for import taxes, customs duties, and/or fees imposed by the destination country.
Items labeled for instant shipment”, we will ship either directly from our US warehouse or from our factory located in China, and they will arrive within 5 business days of being shipped.
We use DHL 3 day express delivery for shipments to the US, CANADA, MEXICO, and EUROPE
We may use other carriers for shipments to countries besides the US, Canada, Mexico, and Europe, shipping times vary depending on which carrier we use.