DovEggs Frequently Asked Questions: Real Customer Questions Answered

Last updated: April 2026
Compiled from real DovEggs customer service inquiries. Organized into 12 topic areas.

Shipping & Returns

Q1. I only have P.O. Boxes or APO?

we are unable to ship to P.O. Boxes or APO/FPO addresses due to the DHL and UPS shipping methods we use, which require a physical address for delivery. We have below suggestions: Option A：You can change the detailed address to another non-PO Box address. Option B：We can ship the finished goods to our US partner warehouse and then forward them to the PO Box address via USPS.

Q2. Are lab diamond clearance items returnable?

The Clearance collection items are generally non-returnable. For any further requests or assistance, please feel free to reach out to us at inquiry@doveggs-seattle.com. Our customer service team will be happy to help with any questions or concerns you may have.

Q3. Can group orders be returned？

Yes, group orders can be returned under Doveggs' return policy. However, please note that items must be in their original, unworn condition and accompanied by all original documentation. Custom designed jewelry and items with engraving will be charged a 15% restocking fee for return. It's important to initiate the return within 30 days for a refund or resize. Click the link to start a return or exchange link .

Q4. How long do gold rings take to ship after being ordered?

For gold rings ordered from Doveggs, the process involves a few steps: 1. Processing Time: If the gold ring requires customization or is not an "Instant Ship" item, the CAD (Computer-Aided Design) is usually sent for your approval within 72 hours after you place the order. It typically takes 7-10 business days to make your jewelry after the CAD is confirmed by you. 2. Shipping Time: After processing, shipping within the US takes 5-7 business days to arrive. So, you can expect your gold ring to arrive around 2-3 weeks after placing the order, depending on the customization and processing time. For a more precise estimate, it's best to check the specific details provided with your order confirmation or contact us at inquiry@doveggs-seattle.com or text 425-207-7431.

Q5. I spoke with UPS and they have deemed the package as lost.What's should I do?

I'm sorry to hear that UPS has deemed your package as lost. Given this situation, we will proceed with the next steps to address this issue. If the package is confirmed lost by UPS by our investigation, we will help you remake the jewelry as per our policy for lost packages. Please allow us some time to process this for you. In order to open the investigation as soon as possible, we will need your help to contact customer service at inquiry@doveggs-seattle.com with your order number and details. After you contact our customer service and report the incident , we will continue to update you on the latest progress.Thanks for your patience and cooperation. 

Q6. Do you ship to Canada？The shipping page does not list Canada as an option to ship to.?

Yes, DovEggs does ship to Canada! We use DHL 4-6 business days express delivery for shipments to Canada.

Please note that for international orders, shipping fees are as follows:

• Orders above $500: Free shipping
  
  
• Orders from $300–$500: $9.00 shipping charge
  
  
• Orders below $300: $19.00 shipping charge

Please also note that we do not cover import taxes, customs duties, or fees imposed by Canada. These costs, if applicable, will be the responsibility of the customer.

For any further questions, feel free to contact us at inquiry@doveggs-seattle.com.

Q7. Do you ship to Singapore?

Yes, DovEggs does ship to Singapore! We use DHL express delivery for shipments to Singapore, with an estimated delivery time of 4-6 business days.

Please note that for international orders, shipping fees are as follows:

• Orders above $500: Free shipping
• Orders from $300–$500: $9.00 shipping charge
• Orders below $300: $19.00 shipping charge

Please also note that we do not cover import taxes, customs duties, or fees imposed by Singapore. These costs, if applicable, will be the responsibility of the customer.

For any further questions, feel free to contact us at inquiry@doveggs-seattle.com.

Q8. Shipping to uk?

Yes, DovEggs does ship to the UK! We use DHL express delivery for shipments to the UK, with an estimated delivery time of 4-6 business days.

Please note that for international orders, shipping fees are as follows:

• Orders above $500: Free shipping
• Orders from $300–$500: $9.00 shipping charge
• Orders below $500: $19.00 shipping charge

Please also note that we do not cover import taxes, customs duties, or fees imposed by the UK. These costs, if applicable, will be the responsibility of the customer.

For any further questions, feel free to contact us at inquiry@doveggs-seattle.com.

Q9. Can I exchange or return an item after 30 days?

Yes, exchanges and returns are available beyond 30 days; however, a restocking fee will apply. • For exchanges: A restocking fee of 15%-30% will be charged. • For refunds: A restocking fee of 30%-50% will apply. Our standard return and exchange policy lasts 30 days, but if more than 30 days have passed since your purchase, you can still request an exchange or return with the applicable restocking fee. Please contact DovEggs for further assistance.

Q10. What is the return shipping policy?

Within 30 Days:

• US customers: Free return shipping (prepaid label provided)
• International customers: $30 USD return shipping reimbursement upon return completion

After 30 Days:

• All customers: Responsible for their own return shipping costs

Q11. Would i need to add extra insurance on a return over $100?

Thank you for your inquiry regarding return shipping insurance. Please be advised: If you use the prepaid return shipping label provided by DovEggs, it automatically includes shipping insurance. You do not need to purchase any additional coverage. If you choose to ship the item back yourself using your own carrier, we highly recommend that you purchase insurance for the package's value to protect your item. DovEggs cannot be held responsible for loss or damage that occurs during transit in this case. We always recommend keeping your shipping receipt for high-value items. Thank you for your understanding.

Q12. Do you guys offer upgrades for shipping and production time？

If you have an urgent request regarding your order, please email DovEggs customer service at inquiry@doveggs-seattle.com or text them at 425-207-7431. Be sure to clearly state your order number and specific needs—they’ll be happy to assist you.

Warranty & After-Sale Service

Q13. Cloudy moissanite?

Moissanite, including those offered by Doveggs, is known for its high clarity and brilliance, closely resembling that of diamonds. However, if your moissanite appears cloudy, it could be due to a few reasons: 1. Surface Residue: Oils from skin, soap, or other substances can accumulate on the surface, reducing its sparkle. A thorough cleaning often restores its original clarity. 2. Manufacturing Quality: While rare, manufacturing variations can affect clarity. Doveggs ensures each stone meets high clarity standards, typically offering moissanite of VS1-VVS1 clarity. 3. Wear and Tear: Although moissanite is highly durable, rated close to diamonds on the Mohs hardness scale, it can still accumulate microscopic surface scratches over time, which might affect its appearance. If you're experiencing issues with Doveggs moissanite appearing cloudy and it's not resolved with cleaning, please reach out to customer service inquiry@doveggs-seattle.com for further assistance.

Orders, Exchanges & Updates

Q14. I have my stone. It is not from DovEggs, can i order a bezel setting? or I want to set my stone into DovEggs setting,how can I do？

If you are considering buying a bezel setting and plan to purchase the stone separately, we highly recommend having the stone with the bezel setting during the manufacturing process. Setting them separately may result in an imperfect fit or finish on the bezel part. To ensure the best possible outcome, we strongly suggest following our recommendation to have your bezel setting and stone perfectly matched and set together professionally. This will guarantee the highest quality and satisfaction with your purchase.

Q15. How small can I order zambia emerald?

For colored gemstone accent stones, please email our customer service at inquiry@doveggs-seattle.com with the desired shape, and they will confirm which sizes are available for you to order.

Q16. I need to change my order?

Please send an email to inquiry@doveggs-seattle.com and include your order number # in the subject line. In the email, let our customer service team know what changes you would like to make to your order. They will be happy to assist you in making the necessary adjustments to ensure that you receive the exact piece of jewelry you desire.

Q17. Can I have an update on my order please?

Please send an email to inquiry@doveggs-seattle.com with your order number attached, and we'll check the status for you.

Q18. If I want 14k gold over silver how do I order that?

Most of our product links offer a 14k gold option under the "Metal Karats" selection. If you are interested in an item that does not show a 14k gold option, please send an email to inquiry@doveggs-seattle.com, and we will assist you with your inquiry.

Q19. I would like to cancel my orders?

You're welcome to cancel your order by contacting our customer service team directly at inquiry@doveggs-seattle.com. Please include your order number in the subject line and our team will be happy to assist you.

Please note that if your order has already entered production, a 10% cancellation fee will apply. To avoid this fee, we recommend reaching out to us as soon as possible before production begins.

For any further questions, feel free to contact us at inquiry@doveggs-seattle.com.

Q20. How to change the small accents?

The exchange at our Seattle repair service center is only limited to center stone. According to our policy, we will not assist in changing the small accent stones. But you can contact us by email inquiry@doveggs-seattle.com for more information.

Q21. I have a ring.I want to replace a larger or smaller center stone.Is it possible?

Generally, the specification of the replacement stone must match the size of the main stone in the ring. If you want to replace the main stone with a larger or smaller one, the ring usually needs to be custom-made again. For detailed assistance and to explore your options, including the feasibility, additional costs, and the impact on the ring's design and structure, please contact our customer service directly at inquiry@doveggs-seattle.com. They can provide you with personalized advice and guidance based on your specific ring and requirements.

Pricing, Discounts & Rewards

Q22. If the public discount code can be stacked with the birthday code?

The public discount code cannot stack with the birthday code, but it can stack with the reward code if the amount after applying the public discount code is still above $300.

Q23. If I can use reward code with public discount code?

Yes, after applying the public discount code/group order discount code, if the total amount still exceeds $300 (excluding tax), then you can use the reward code simultaneously.If you have any other questions or further requests, please contact us via email inquiry@doveggs-seattle.com.

Q24. Does it cost more to add double prongs to a setting?

We can help you add double prongs without any extra charge. When you place the order, you can add all your requests in the "Make small changes?" area. You can also email us at inquiry@doveggs-seattle.com to request this change.

Q25. Can I combine a reviewing discount code with a rewards code?

Yes, after applying a reviewing discount code, if the total amount still exceeds $300 (excluding tax), then you can use the rewards code simultaneously. Please contact us via email at inquiry@doveggs-seattle.com to apply your reward code to the order.

Q26. how long are quotes good for?

Quotes provided by Doveggs are valid for 6 months from the date of issuance. This allows you ample time to make a decision about your custom jewelry or group order. If you have any further questions or need assistance with your quote, please feel free to contact us.

Q27. How do I exercise my discount on this order?

To apply your discount to an order, please follow these steps: 1. Before Checkout: If you have a discount code for 18% off, enter the code in the 'Discount Code'  field on the checkout page before completing your purchase. 2. Contact Customer Service: If you're unable to apply the discount code or if the discount is part of a specific promotion (like a birthday discount or a special offer for reviewing), please reach out to Doveggs customer service by emailing inquiry@doveggs-seattle.com. Include details of the discount, your order number (if you've already placed the order), and any relevant information or codes you have. 3. Wait for Guidance: The customer service team will guide you on how to apply the discount to your current or future order, or they may apply the discount for you and adjust the order total accordingly. Please ensure to contact customer service before the order is finalized to ensure the discount can be applied. 4.Quick Tips for Understanding the Event: For more details, please look at the specific event poster or current offers page. It is possible that the prices listed reflect the discounts applied.

Q28. I have 1,765 points in rewards. How much is that worth in dollars?

Reward points can be redeemed once they reach 5,000 points, which can be exchanged for a $50 discount code. Since 1,765 points are below the redemption threshold, we currently do not have a dollar value for redemption. You can continue earning points to reach 5,000 and redeem your reward.

Q29. Why are the rings cheaper on Amazon then ur website?

Although they are the same design, we support customization services on our website. We can match different main stones, make some small changes according to your preferences, and provide complete customization services, such as sending stone videos for your confirmation, and sending product pictures or videos for your confirmation before shipment. However, Amazon's products are all finished products in stock, and they will be shipped directly to you after you place an order.

Q30. How do i get the 20% off code for first time buyers？

We want to correct that the current first timer code is 10% off,not 20% off. To receive a 10% off code as a first-time buyer at Doveggs, you should register a Doveggs account. Upon registering for the first time, you will be eligible for a 10% off coupon, valid for 2 days. For a 10% off code, specifically for first-time buyers, please click Pop up tab on the Doveggs website and suscribe to us.For more information, you can also contact customer service directly at inquiry@doveggs-seattle.com.

Q31. Are prices in USD?

Our website dynamically displays product prices in the currency corresponding to your IP address location. You can view or change the currently displayed currency in the bottom-left corner of the website footer.

Q32. Why is 18k solid gold is cheaper than 14k?

Typically, 18k gold is not cheaper than 14k gold. The price of gold jewelry depends on several factors including the purity of the gold, where 18k gold has a higher gold content (75%) compared to 14k gold (58.3%). This higher gold content usually makes 18k gold more expensive. If you're seeing 18k gold priced lower than 14k, it is the error on price setting.Please reach out to inquiry@doveggs-seattle.com for a accurate price.

Custom Orders & CAD

Q33. Can i have CAD before i place the order? or If I want a CAD before placing order?

Unfortunately, we don't do free CAD before payment because our CAD is detailed with measurements and usually customers need adjustments before approval for making. The procedure is part of custom and labor & time consuming. Also, we have paid customers waiting for CADs , offering Free CAD couldn't balance the customers that have paid. However, you can cancel with full refund before making it if the CAD doesn't end up as you preferred.

Q34. Can i add the engravings? If it will need extra cost before shipment?

Yes, you can add engravings to your jewelry before shipment. Engraving allows for a personalized touch, making your piece unique. There will not additional cost for this service before shipment, which depends on the complexity and length of the message you wish to engrave. To confirm the availability of engraving for your specific item and to inquire about any potential extra costs, please reach out to us directly at inquiry@doveggs-seattle.com. We will provide you with all the necessary details to ensure your jewelry is personalized to your satisfaction before it is shipped.

Q35. Is there a limit on the maximum number of letters or characters for personalized engraving?

Yes, there is typically a limit on the number of letters or characters that can be engraved on jewelry, which is determined by the available space on the item and the engraving method used. The specific limit can vary depending on the piece of jewelry you wish to personalize. For rings, the limit is often no more than 10 characters, including spaces, but this can vary based on the ring size and design.

Q36. What is pave setting?

A pave setting is a jewelry design technique where small gemstones are set closely together, with minimal visibility of the tiny metal beads or prongs that hold the stones in place. This creates the illusion of a continuous surface of sparkle, giving the piece an elegant and dazzling appearance. The term "pave" is derived from the French word for "paved," reflecting the way the surface of the jewelry looks as if it has been paved with gemstones. Pave settings are often used in rings, earrings, pendants, and bracelets to enhance their brilliance and visual appeal, allowing for a high degree of light to enter the stones and increase their sparkle. This setting requires precise craftsmanship to ensure that the stones are securely set and the overall effect is seamless.

Q37. Can you tell me which wedding bands would pair well with a specific solitaire setting?

We will recommend this curved band link, if you need further assistance, please email us via inquiry@doveggs-seattle.com.

Q38. Do you have cathedral settings?

Yes here is the popular cathedral setting for your reference: link link link

Q39. Where is the CAD for this item?

For most of the items on our website, we include CAD images in the main pictures. If you are interested in an item that does not have a CAD image available, please kindly email us at inquiry@doveggs-seattle.com, and our customer service team will follow up with you.

Q40. Talk to an agent?

Please email us at inquiry@doveggs-seattle.com for any further assistance.

Q41. Does doveggs do custom cut lab?

We do offer custom cut lab diamonds; however, due to the high cost, we currently only provide this service for a limited range of sizes and shapes, such as round and oval cuts in the standard brilliant cut. To confirm availability and details, please email inquiry@doveggs-seattle.com.

Q42. Wedding bands?

For our wedding bands that complement your engagement ring or stand beautifully on their own, Doveggs offers a variety of styles to suit any preference. Here are the links to our collections: Wedding Band Enhancers: link Wide Bands: link Pave Bands: link Colored Gem Bands: link Plain Bands: link Please feel free to browse through these collections to find the perfect wedding band for you.If you need assistance in selecting the perfect wedding bands or have any customization requests, please contact us at inquiry@doveggs-seattle.com or text 425-207-7431. We're here to help you find or create the wedding bands of your dreams.

Q43. Changing a full eternity ring to a half eternity ring a small change？

If you want to change the full eternity ring to a half eternity for an existing ring design, you can leave it in the small change when placing order.We will customize your order with the required changement.

Q44. Can I start a custom order for white sapphire ring?

For sapphire, we have blue, yellow, pink, orange, black, and purple colors available for you to choose from. If you're interested in a white-colored stone, we would recommend trying our clear moissanite.

Q45. Can custom orders be done in sterling silver？

Yes! DovEggs supports custom jewelry in a wide range of materials, including:

• Sterling silver
• Solid 10K, 14K, and 18K gold
• Platinum

For existing designs on our website, you can select your preferred metal directly on the product page. If you have a new personal design in mind, please submit your customization request through our custom quote page or contact us directly at inquiry@doveggs-seattle.com with your design pictures and requirements. Our team will get back to you within 24 hours with a quote.

For any further questions, feel free to reach out to us at inquiry@doveggs-seattle.com or text 425-207-7431.

Q46. Could XR1446A be made into a half eternity ring?

For the XR1446A design, if you're interested in modifying it to a half eternity ring, this type of customization is certainly possible. You can directly contact us at inquiry@doveggs-seattle.com for a quote before we send you the customization link. We will work with you to ensure the ring meets your specifications and provide you with a piece that perfectly suits your preferences.

Q47. Can I custom jewelry in sterling silver material?

Sure! DovEggs has now opened up silver jewelry customization services. You can submit your customization requirements through the following link. Start your own custom:link

Q48. My ring is a 3 stone and i need help with what will compliment it?

For a three-stone ring, selecting an enhancer that complements its design without overshadowing the central trio is key. Here are some suggestions to consider: 1. **Curved or Notched Enhancers**: These are designed to frame and accentuate the central stones of your ring. A curved enhancer can hug the contours of your three-stone ring, allowing it to sit flush against the band. 2. **Pave or Channel-Set Enhancers**: These add sparkle and elegance without competing with the main stones. They can either sit beneath the three-stone setting or wrap around it, depending on the design of your ring and the enhancer. 3. **Custom Design**: If you're looking for something truly unique, consider a custom-designed enhancer. Doveggs can create an enhancer specifically tailored to fit and complement your three-stone ring, ensuring a perfect match. To explore options or discuss custom designs, please contact us directly at inquiry@doveggs-seattle.com or text 425-DovEggs. Providing details about your three-stone ring, such as the size, shape, and setting style of the stones, will help us recommend or design the best enhancer for you. Additionally，you could raise a appointment request with our ambassador for consultaiton througn this link: link Our Brand ambassador can assist you further by schedule a zoom or message consultation to help you visualize the combination before making a decision.

Q49. Will I receive a CAD file for my order?

Thank you for your interest in our CAD process. The availability of a CAD file depends on your order type: For Custom Orders: A CAD file will always be created and sent to you for approval before we begin production. For Current Designs (Ready-to-Make): A CAD is not provided by default. However, you can easily request one in either of two ways: Check CAD Images in Product Link: CAD reference images are available for viewing in the standard product link for ready-to-make designs. When Placing Your Order: Please find the "Make small changes?" text box on the order form and simply type: "Please provide CAD for confirmation." If you have any further questions, please feel free to contact us via email at inquiry@doveggs-seattle.com.

Q50. Can i purchase just the head for the setting?

Yes! DovEggs offers customization options, including the ability to purchase just the head of a setting. Since each design is unique, the process follows our custom order steps, If you have a specific requirement or design in mind, please contact us at inquiry@doveggs-seattle.com, and we can discuss how we might be able to accommodate your needs.

Q51. looking for semi ring mount?

Sure, if you are looking for a semi-mount for your doveggs loose stone, here is the link: link You could also custom a new semi-mount if there is nothing you like on our current designs from here: link, Please note that Doveggs has discontinued offering semi-mount services for lab diamonds that are not provided by Doveggs. This decision was made due to the high risk associated with creating semi-mounts for lab diamonds, including potential issues with improper fit and warranty complications. Please note that Doveggs will not be responsible for any non-Doveggs lab diamond stones used in previous semi-mount projects should future defects occur for any reason. Our warranty only covers accent stones supplied by Doveggs and the semi-mounts we have created.

Q52. If my stone is not from DovEggs, can we send the stone to you for mounting? or Do you set stones if I already have my own diamond?

We can set your provided moissanite or gem stone in a DovEggs setting. However, for the integrity of our work, we do not set customer-provided lab-grown or natural diamonds. This policy is to ensure the security and quality of the final piece.

Cuts & Shapes

Q53. Does the round moissanite have Portuguese cut?

The Portuguese cut is exclusively available for round moissanite stones and is offered in the following colors:colorless, Peacock blue, Champagne, Twilight blue, Stardust grey moissanite, as well as Intense royal blue sapphire, Vivid pigeon blood ruby, Yellow sapphire, Pink sapphire, Zambia emerald, Orange sapphire, and Purple sapphire gemstones.

Q54. Which shapes have nova cut?

The Nova cut, developed by Doveggs, is specifically designed for round moissanite stones, but also available in oval&elongated oval. This innovative cut is tailored to enhance the unique sparkle of moissanite, featuring 129 facets for maximum brilliance and fire. Currently, the Nova cut is primarily associated with round-shaped moissanite, capitalizing on the shape's ability to reflect light beautifully. If you're interested in the Nova cut for a different shape or have more questions about our product offerings, please let me know how I can assist you further!

Q55. What are the smaller accent sizes available for pear colored moissanite?

The smaller size for the pear-shaped colored moissanite stone is 0.5 carats, measuring 4x6mm.

Q56. What pear cut looks most like a diamond?

We have H&A/Crown and Arrow cut/Astro cut available for pear moissantie. Here is the pear cut video(link) for your review, and most of our customers think the CA cut is the one that looks most like a diamond.

Q57. I was wondering if I could get a royal assher cut,instead of the original assher cut？

Yes, when you place your order, you can add a note requesting a royal asscher cut or send us an email at inquiry@doveggs-seattle.com to make this change.

Q58. Can you show me Old European or Old Mine cuts first?

Here is the comparison video of Old European cut and Old Mine cut for your review.link

Q59. Interested in one of your emerald cut moissanite ring. But i don't like the wide band?

For a customized band width on an emerald cut moissanite ring, you can make this alteration without an extra fee. Please select the ring you're interested in and use the "make small changes" section from the product link to specify your preference for a narrower band. If you've already placed your order or need further customization, please contact us directly at inquiry@doveggs-seattle.com or send a text to 425-DovEggs with your order number and detailed request. We can send you the CAD for your approval before customization. We're here to ensure your ring is exactly as you envision it.

Q60. I need help choosing a round cut 8 to 8.5 as near colorless loose stone as i can afford.?

Here is the link to the round loose stones for your reference, along with the price: link If you would like to see a comparison video of the 2ct 8mm and 2.5ct 8.5mm stones, please send an email to inquiry@doveggs-seattle.com and request the video. Our customer service team will be happy to provide you with the video so you can make an informed decision about which stone is right for you.

Q61. Why am I not being accepted into the DovEggs Community Facebook page？There is not way to private message the administrators unless I'm accepted?

Please provide your Facebook profile name, so we can forward the information to our marketing team and process your request as soon as possible,or simply email marketing@doveggs-seattle.com with your Facebook profile for a faster approval.

Q62. What's the dimensions of a 2.5ct oval moissanite?

The dimensions of a 2.5ct oval moissanite are approximately 7.5*9.5mm.

Q63. What's the dimensions of a 2.5 elongated oval moissanite?

The dimensions of a 2.5ct elongated oval moissanite are approximately 6.5*9.5mm.

Q64. What is Empress cut？

The Empress cut is a cut developed by DovEggs, modified the elongated cushion (Ashoka cut combine criss cut ) cut with OEC cut to maximize the brilliance of this cut in Moissanite. A special thank you to one of our customers, Azar Teshera , whose inspiration led to the regal name "Empress Cut.

Q65. What is Unity cut?

The unity cut is characterized by its unique facet pattern that creates a multi-dimensional fire that resembles broken ice or shattered glass, which is why the unity cut sparkles more than the average cushion cut stone. The purpose of this row of facets is to reflect light in different directions, which means that the light bounces around the diamond rather than returning directly. More scattered fire colors give people the appearance of "crushed ice".

Q66. Is Unity cut the most brilliant option for elongated cushion?

The Unity cut is not necessarily the most brilliant option for elongated cushion moissanite, but it has its own unique characteristics that appeal to different preferences. For those seeking maximum brilliance and fire, the Hearts & Arrows (H&A) cut, Crown Arrow cut, and Empress cut are more highly recommended, as they are specifically designed to enhance light performance. However, the Unity cut offers a distinct facet pattern that creates a multi-dimensional fire, making it a great choice for those who appreciate its unique sparkle. Ultimately, the best cut comes down to personal preference—some may prefer the intense brilliance of H&A or Empress, while others may love the distinctive look of the Unity cut.

Q67. Do you have any photos or video of twilight blue moissanite in marquise cut?

Yes, we do have twilight blue moissanite in marquise cut. Here is the video for your reference: link,

If you have any further questions about this stone or would like to see it in a specific setting, please feel free to contact us at inquiry@doveggs-seattle.com.

Q68. What round cut would best compliment a Zambian emerald？

Regarding specific recommendations for round cut styles of Zambian emeralds, you can consult our Brand Ambassador by booking an online consultation via this link:link She will assist you in selecting the stone's cut and provide personalized advice.

Colors & Colored Gemstones

Q69. Do you have any yellow moissanite stones?

Unfortunately, we currently do not have any lemon yellow moissanite in stock. However, we are continuously working to create more lemon yellow moissanite. If we have more in the future, we will share this news immediately on the Facebook group Please stay tuned for updates in the DovEggs Facebook community.

Q70. Does Doveggs provide moissanite in accident color?

Doveggs offers Moissanite in a variety of accident colors, such as Olive Green, Ocean Blue, Bluish Green, Black Green, Deep Vivid Green, and Light Blue.

Q71. Does DovEggs have light gray？

Due to our inventory changes daily, please email us at inquiry@doveggs-seattle.com, and our customer service team will check the availability of light gray stones for you.

Q72. What is the difference between GHI and DEF moissanite?

The difference between GHI and DEF moissanite primarily lies in their color grading, which affects their appearance: - DEF moissanite is colorless, falling within the highest color grades for moissanite. Stones in this category show no hints of color and are comparable to D, E, or F color grades in diamonds. DEF moissanite offers a pure, bright white appearance that maximizes the stone's brilliance and fire. - GHI moissanite is near-colorless, with slight traces of color not easily noticeable to the untrained eye. This category corresponds to G, H, or I color grades in diamonds. GHI moissanite provides a slightly warmer hue than DEF but still maintains a bright and vibrant appearance, often at a more cost-effective price point. Both color options are beautiful and offer exceptional brilliance and fire. The choice between GHI and DEF moissanite often comes down to personal preference and budget. Here we send the DovEggs moissanite collection link for your reference on the stone prices. link Any inquiries, please feel free to contact us via email (inquiry@doveggs-seattle.com) or text 425-207-7431.

Q73. Where can I find the colored loose diamond stones?

For the colored loose lab diamond, you can explore our collection at link-1 and link-2 If there isn't one you are interested in can contact us at inquiry@doveggs-seattle.com for personalized assistance.

Q74. Are you able to do light purple moissanite, or amethyst for side stones?

We currently do not have light purple moissanite or amethyst in stock. The only purple stone we have available right now is purple sapphire.

Q75. Do you have dark blue sapphires？

Yes, we offer dark blue sapphires that are intense, deep royal blue, considered AAAAA quality. These sapphires are part of our colored gemstone collection and are known for their deep hue and superior clarity. Here is the direct link to DovEggs royal blue sapphire for your reference:link You could place an order for your ideal size, shape & cut for this gemstone, and please leave a note specifying your specific requirements. If you need assistance in selecting the perfect gemstone for your jewelry, please contact us at inquiry@doveggs-seattle.com for personalized assistance.

Q76. Where do I find the pink sapphire?

For pink sapphire stones, you can explore our collection at this link. link If you don't find the specific stone you're interested in, please contact us at inquiry@doveggs-seattle.com for personalized assistance. We're here to help you find the perfect gemstone for your needs.

Q77. Is Smokey Sparks Grey color still available?

Due to raw material constraints, stones of this color can currently only be cut into a 1ct size. For specific details regarding shape and cut, please contact our customer service team at inquiry@doveggs-seattle.com for further verification.

Metals & Settings

Q78. Does ring include nickel?

It depends on the metal you choose. Here's a breakdown by material:

• Sterling Silver & Platinum: These materials are nickel-free. Our sterling silver pieces are made from 925 pure silver, and platinum is a naturally hypoallergenic metal.
• Yellow Gold & Rose Gold (10K, 14K, 18K): Our yellow and rose gold alloys do not contain nickel, making them a great choice for those with sensitive skin.
• White Gold (10K, 14K, 18K): White gold alloys may contain a small amount of nickel, as it is commonly used to achieve the white color. All our pieces receive a final rhodium plating, which adds an extra protective layer over the surface and significantly reduces direct skin contact with the metal underneath.

Our recommendation for sensitive skin: If you have a known nickel allergy, we recommend choosing yellow gold, rose gold, platinum, or sterling silver to avoid any potential reaction.

If you have further concerns or questions about specific materials, please don't hesitate to contact us at inquiry@doveggs-seattle.com. We're happy to help you find the perfect piece that suits both your style and your skin.

Q79. Do you do uplated K gold items? or Can you do 10K white gold unplated rings?

Doveggs specializes in high-quality jewelry settings, including solid 10K, 14K and 18K gold, as well as platinum. While we focus on these materials, we also with unplated 10K gold items. However, if you're interested in custom jewelry options or have a specific request regarding 10K gold, I recommend contacting us directly through our official website or customer service line. We're always eager to discuss your needs and see how we can assist within our service offerings.

Q80. Can I get sterling silver with rose gold？

Yes, DovEggs can accommodate requests for jewelry that combines sterling silver with a rose gold finish. This would typically involve a sterling silver base with a rose gold plating to give it the desired color and appearance.

It's worth noting that sterling silver can tarnish over time, which may appear as fading or discoloration. This is a natural reaction to the silver's exposure to sulfur-containing substances in the air, water, and even certain types of skin chemistry. However, tarnish can be easily removed with proper cleaning and maintenance, and regular wear can also help prevent tarnish, as the natural oils in your skin can help keep silver clean.

Additionally, plated finishes — whether rose gold, yellow gold, or platinum — can fade with daily wear due to friction. Compared to yellow gold or rose gold plating, platinum plating tends to be more durable and resistant to fading over time.

For specific designs or to discuss your requirements, please contact us directly at inquiry@doveggs-seattle.com. We'll be happy to provide more details on customization options and help you create the perfect piece.

Sizing & Measurements

Q81. How to size my finger?

To accurately size your finger for a ring, follow these steps: 1. Visit a Local Jeweler: The most reliable way to size your finger is to visit a local jeweler. They will use a set of ring sizers to find the size that fits you best. 2. Use a Ring Sizer: You can purchase a ring sizer on DovEggs website.We send you the ring sizer link:link This tool allows you to measure your finger at home. 3. Measure with String or Paper: If you're unable to visit a jeweler or purchase a ring sizer, you can wrap a piece of string or a strip of paper around your finger. Mark where the end meets and measure the length against a ruler. Then, use a ring size chart available online to find your size. However, this method is less accurate. Remember, if you're choosing a wide band ring, it's often recommended to size up by 0.5-1 size from your regular size for comfort.Any assistance, please do not hesitate to ask us at inquiry@doveggs-seattle.com or text 425-DovEggs anytime.Thanks!

Q82. Do you have a 2.5ct Octagon available and what is the size is?

Yes we have 2.5ct Octagon stone and the size is 7.5*7.5mm.

Lab Grown Diamonds

Q83. how long will you have new lab grown diamond?

DovEggs plans to update the inventory of lab-grown diamonds weekly. It's recommended that you leave your Facebook group information or email us inquiry@doveggs-seattle.com for further communication.

Q84. I was wondering if you have any stud earrings with lab diamonds?

Yes, here are two links to lab diamond earrings for your reference: 1-: link 2-: link Besides, we offer a variety of stud earrings designs that can be customized to set with different carat weight lab-grown diamonds. You can explore our collection and find the perfect pair to match your style by clicking the links below:1-: link 2-: link Once you decide the stud earrings design, you could explore two lab diamonds to match in our lab diamonds collection link or email to inquiry@doveggs-seattle.com contact for help.

Q85. Do lab diamonds have an id inscribed on the stone?

Yes, our lab diamonds have an identification number inscribed on the girdle of the stone.

Q86. I am looking at a loose lab diamond but don’t see a video?

We offer video for each lab diamond. You need to click the links and go to the page.If you're having trouble finding the video or it's not displaying properly, please contact our customer service team at inquiry@doveggs-seattle.com with the product link or diamond details (shape, carat, cut). We'll be happy to send you the video directly.

Q87. Do you guys have moissanitein store to compare with lab grown diamonds and have them in person?

Sure, you could schedule an online consultation via this link:link Connect virtually with our Brand Ambassador to see jewelry & stone samples, discuss options, and answer questions during your online consultation. For more requirements, you could contact our customer service by emailing us at inquiry@doveggs-seattle.com. They will try every effort to help you!

Q88. I was wondering if it would be possible to get a video of a lab diamond that I found on your website?

Sure, please click into the link and there will be a 360° video in the product page for your reference.If it is not showing, please contact our customer service team at inquiry@doveggs-seattle.com, and we'll be happy to assist you.

Q89. I am looking at lab diamonds that don’t show a bow tie effect?

For lab-grown diamonds that minimize or do not show a bow tie effect, you can explore our lab-grown diamond collection.Please visit our Oval Lab Grown Diamond collection here: 1.link 2.link For personalized assistance in selecting a diamond that meets your specific requirements, feel free to contact us at inquiry@doveggs-seattle.com. Our team is dedicated to helping you find the perfect lab-grown diamond with minimal to no bow tie effect.

Q90. Can I set a lab diamond in sterling sliver setting?

Yes, Doveggs Requests for lab diamonds set in sterling silver settings can be accommodated and these designs are currently available on our website. If you have a new personal sterling silver setting design, you can first send us a picture of your design to get a quote. For detailed assistance and to discuss your specific requirements, please contact us directly at inquiry@doveggs-seattle.com.

Q91. Do you sell loose lab grown pink sapphire or pink moissanite?

We offer lab-grown pink sapphire.We do not supply pink moissanite as part of our selection. For the pink saphire stones, whether you're looking for a vibrant pink its distinct, rich color or a pink moissanite known for its brilliance and fire, we can help you find the perfect gemstone for your jewelry piece. We can send you this link regarding pink sapphire stones. link If you have specific requirements or need assistance in selecting the right stone, please feel free to contact us at inquiry@doveggs-seattle.com.

Certifications & Appraisal

Q92. How long to get the NAGL certification or appraisal?

Kindly note that if you choose dual certification, your jewelry will undergo testing and certification or appraisal at NAGL before being dispatched to you. The expected turnaround time is approximately 13 business days, with extended duration during holidays.

Q93. What is NGIC certificate?

The GEMID ( NGIC) is the biggest and bureau level third party lab in China that working on lab diamond report, which is why most Chinese lab use this agency. Their results are reliable and transparent, which also signed and recognized internationally and signed by international recognized gemolNGIC( GEMID) is officially authorized by relevant national bodies to provide comprehensive jewelry and jade testing services. As an independent legal entity, we are committed to third-party impartial inspection, maintaining independent financial accounting practices, and conducting testing activities. Our testing personnel, predominantly holding jewelry appraiser qualification certificates, ensure the highest standards.

Q94. Are your lab crated Moissanite certified?

Yes, our lab-created moissanite is certified, but does not come with a certificate. We ensure that the moissanite you purchase meets high standards in clarity, color, and craftsmanship. If you have any questions about the certification or need further assistance, please feel free to contact us at inquiry@doveggs-seattle.com.

Q95. Does your company offer an appraisal certificate with purchase for?

Yes we are working with the globally renowned authenticity agency NAGL for appraisals, ensuring that your jewelry is evaluated according to the highest standards. If you require an appraisal certificate with your purchase, please contact us at inquiry@doveggs-seattle.com to request an appraisal of your order.

Community, Showroom & Consultations

Q96. How to make an appointment to visit the showroom?

Please email us at inquiry@doveggs-seattle.com and include your phone number. Our showroom will call you back within 2 business days to schedule an appointment. Phone calls will be made during business hours (10 am to 5 pm PST, Mon-Fri).

Q97. How to book a zoom meeting?

Thanks for booking Zoom meeting with our Brand Ambassador. Here is the link to book a time. Please follow the link and book your preferred date and time!

Q98. How long does it take for a group diamond to come in?

The group lab diamond typically takes around 10-15 business days business days to arrive at our facility.

Still have questions?

• Custom team (quotes, custom orders): inquiry@doveggs-seattle.com — typically responds within 24 hours
• Customer service (orders, after-sale, warranty): inquiry@doveggs-seattle.com
• Phone/Text: 425-207-7431
• Showroom (by appointment): 600 1st Ave, 208, Seattle,WA 98104
• Free Custom Quote: Start a quote
• Community: DovEggs Jewelry Community on Facebook (50,000+ members)

Related guides

• DovEggs Help Center — main knowledge hub
• Our Promise: Warranty & Service Standards
• Lab Grown Diamonds: Complete Guide
• Moissanite vs Lab Diamond Comparison
• After-Sale Service Details
• Repair & Limited Lifetime Warranty
• Shipping Policy
• 30-Day Free Return Policy