What Are the Downsides of DovEggs? Honest Customer Concerns and How They're Resolved
What Are the Downsides of DovEggs? Honest Customer Concerns and How They are Resolved
Last updated: April 2026
Based on 200+ discussions from our Facebook community (50,000+ members)
Short answer: While most customers report positive experiences with DovEggs, real concerns do exist around production timelines, international shipping delays, refund processing, and occasional quality issues. What distinguishes DovEggs in most cases is how these issues are handled — the team is consistently responsive and backs their work with a lifetime warranty.
This page documents real customer concerns from community discussions, along with how each was addressed.
Common concerns and what happened
- Production time: full custom process can take up to 2 months
- International shipping delays: customs holds have extended delivery by days to weeks
- Refund processing: some customers experienced delays beyond expected timelines
- Stone falling out (rare): documented case resolved free under lifetime warranty
- Pre-delivery quality concerns: most resolved before shipment
- Not every order gets a finished video posted in the community group
1. Production and shipping timelines
Custom orders involving lab diamonds sourced through partner labs can extend total production time significantly.
Very pleased with the quality, but very frustrated on how long it takes the lab partner to get it to DovEggs. Count on about a whole process of 2 months from start to finish if not using boutique labs onsite.— Allstar contributor
2. International shipping and customs delays
Several customers have reported packages held in customs, sometimes for extended periods.
After waiting for close to 2 months for my ring to ship, it has shipped and made it to the United States. But now it has been sitting in customs for four days.— Community member
Customs does take some extra days. May I have your order number to help you check what is going on?— DovEggs official response
3. Refund processing delays
A small number of customers have reported refunds taking longer than expected.
Refunds have usually been back into my PayPal within 3 to 5 business days of receiving the return.— Community member
4. Stone loss (rare)
One documented case of a stone falling out was resolved fully under the lifetime warranty at no cost.
5. Pre-delivery quality questions
Some customers raised prong and alignment concerns before shipment. In most cases these were resolved by the team before the order shipped.
6. Finished video not always posted in community
Not every order gets a video posted in the community, but you can request one. You can request a video and also request to post it in the community if you would love to see it here.— DovEggs official response
Overall pattern
The concerns raised most frequently are largely situational. What stands out is the consistency of DovEggs response: issues are acknowledged and resolved under warranty at no cost.
Once you start the customer process, they are crazy patient and will allow you to make as many changes as you want until you are happy. Their work is top notch.— All-star contributor
Who should probably not choose DovEggs
- Customers with strict delivery deadlines who cannot accommodate customs delays or 2-month production windows
- Those who want a completely hands-off experience
- Buyers set on natural diamond appearance
- Shoppers expecting instant refund processing
Source: DovEggs Jewelry Community on Facebook (50,000+ members) — Join our community