DovEgg’s only uses the highest quality lab created gemstones and our jewelers are artisans of the finest caliber. We stand behind the quality and craftsmanship of each piece of jewelry we create as well as the lifetime brilliance of our moissanite and lab created diamonds. Because of this we offer a twelve-year free maintenance on all DovEggs jewelry.

     All fine jewelry can be affected by normal wear, activities. This is especially true for rings, since hands are actively used and subject to daily pressure. Our maintenance service will make sure your fine Jewelry looks as perfect and beautiful as the day you purchased it even after 12 years' of wear.

 The maintenance service will cover any slight discoloration, wear and abrasion of the precious metals, we will maintain your settings to prevent you from losing your gemstones and fix and re-set stones that have come loose. Professional cleaning and professional inspection will also be included in the maintenance service for your fine jewelry.

 

Directions for taking advantage of our free maintenance service

Directions for how to take advantage of our free maintenance warranty

  1. Obtain the Maintenance Shipping Authorization Code: Email us at return@doveggs-seattle.com to obtain a maintenance shipping authorization code Write your maintenance shipping authorization code on the outside of the package you are returning. This allows us to know that your precious jewelry is coming to us and affords you the opportunity to let us know of any concerns you might have or issues you might have noticed.

 

  1. Packaging; do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds, Moissanite or other related words anywhere on the package.

 

  1. Shipment and Insurance:  For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached us at DovEggs.

DovEggs is not responsible for items lost or damaged while shipping.

The following are suggestions regarding shipping;

   you should "double box" your shipment and follow these instructions. Please place the ring/jewelry box inside a small box and seal it. Place the small box inside a medium box. Affix the label to the outside of the larger box and drop it off at your nearest staffed shipping location. DovEggs and the shipper are not responsible for packages dropped off in drop Boxes or Non-staffed locations. Obtain a receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

 

After we receive your jewelry for maintenance our Quality Assurance department will inspect and verify the condition of the item and begin the process of restoring your beloved jewelry to look the same as the day you first wore it.

Note: The policy applies to all k gold jewelry ordered directly from https://www.doveggs-seattle.com/. Silver collection will not apply for this policy. Policy for Amazon store and Aliexpress may vary depends on the platform policies.

 

If you have any questions about our return procedure, please contact us at return@doveggs-seattle.com