DovEggs Answers — Moissanite, Lab Grown Diamond & Custom Ring FAQ
Straight answers about DovEggs — made-to-order moissanite, lab grown diamond and colored gemstone jewelry. Everything here comes from our team's own answers to customers. Can't find yours? Email inquiry@doveggs-seattle.com.
Ordering, quotes & custom design
What affects the price of a DovEggs ring setting?
The main price drivers for a DovEggs setting are the metal type, metal weight, accent type, and accent size, count, and coverage. Platinum-plated sterling silver is the lowest cost, followed by 10k gold, then 14k/18k gold, and solid platinum is the highest.
Why does the same DovEggs design cost more for a larger center stone?
A bigger center stone raises the price of the setting itself because the metal grows with the center stone size. This is why the same design costs more as a semi-mount for a large stone than the standard listing.
Do lab diamond accents cost more than moissanite accents on DovEggs rings?
Yes, lab diamond accents cost more than moissanite accents on DovEggs rings. The accent size, count, and coverage (half vs 3/4 vs full eternity) also affect the price.
How long is a DovEggs quote valid?
DovEggs quotes are valid for 6 months. If prices or promotions change in between, the current number will be re-confirmed before sending a payment link.
Does changing the plating color on a DovEggs sterling silver ring cost extra?
No, changing the plating color on sterling silver (e.g., gold-plated instead of the default platinum plating) normally does not change the price. Solid gold or platinum does affect the price.
How is the price quoted for DovEggs Group Order designs?
For Group Order designs, the quote is given as a base price for a 1ct center plus a per-extra-carat increment. The metal cost also rises with stone size, and the increment is much larger in gold than in silver.
What should I do if I see a wrong price on the DovEggs website?
If you see a wrong price on the DovEggs website (e.g., 10k showing higher than 14k), thank you for flagging it. The team will verify with the backend and quote the correct price by email rather than defending the listing.
What is the process for a custom order at DovEggs?
The standard custom flow at DovEggs is: quote → payment → CAD within 72 hours → your approval → stone video/photos if applicable → production → finished-piece photos for approval → final inspection → shipping with tracking. Each step only moves forward after your written approval.
How long does it take to receive the CAD after I pay?
DovEggs sends the CAD within 72 hours of payment. You can then request changes before approving it.
Can I make changes to the CAD design?
Yes, DovEggs allows you to request changes to the CAD, such as band thickness/width, setting height, pavé placement, and stone matching. Revised CADs are sent for a second approval before production starts.
How long does production take for a custom piece?
After CAD and stone approval, production for gold and platinum takes about 7–10 business days, and sterling silver about 15 business days. Times may be longer around holidays.
How long does shipping take for US orders?
For US orders, delivery is 5–7 business days after production. DovEggs provides tracking with shipping.
Will I see photos of my finished piece before it ships?
Yes, before shipping, DovEggs always sends enlarged, unretouched photos of the finished piece for your approval. A video is sent if you request one.
Can I get a video of my finished piece?
Yes, DovEggs sends a video of the finished piece when you ask for one. Many customers request it, and we confirm we will provide it.
Does DovEggs offer layaway?
Yes, full layaway is available on orders of $600+ after discounts. It requires a 50% deposit, with the balance due before shipping, within 3 months.
How does layaway work at DovEggs?
For layaway, DovEggs issues separate payment links for each instalment and keeps them available until you are ready. The 50% deposit is required to start, and the balance must be paid before shipping within 3 months.
Can I get feedback on my CAD from other customers?
Yes, in the DovEggs Facebook community, customers routinely post their CAD and finished-piece photos for feedback before approving. This peer review often leads to change requests that you can send to DovEggs by email.
How does the ordering process work at DovEggs?
At DovEggs, you pay first, then we send you a CAD design within 72 hours, and production begins after you approve the CAD. If you cancel before production starts, you get a full refund.
Can I get a CAD design before paying?
No, DovEggs does not provide free CAD designs before payment. However, if you cancel before production starts, you get a full refund.
How long does production take for gold or platinum rings?
For gold or platinum rings, production takes 7–10 business days after CAD approval. This timeline may be longer around holidays.
How long does production take for silver rings?
Silver rings take about 15 business days to produce after CAD approval. This may be longer around holidays.
What happens if I cancel after production has started?
If you cancel after production has started, DovEggs charges a 10% cancellation fee. If you cancel before production starts, you get a full refund.
How long is a quote from DovEggs valid?
Quotes from DovEggs are valid for 6 months. After that, you may need to request a new quote.
Production & shipping
How does DovEggs ship US orders and how long does it take?
DovEggs ships US orders via DHL or FedEx for a flat $19, and they arrive 5–7 business days after production.
What are the shipping options and costs for international orders from DovEggs?
International orders ship via DHL and take about 4–6 business days, with free shipping on orders over $500.
Does DovEggs ship to PO Boxes or APO/FPO addresses?
DovEggs does not ship directly to PO Boxes or APO/FPO addresses; for APO, the parcel must go to a US partner warehouse first and then be forwarded, so please confirm the APO option or provide a non-APO address.
Will I have to pay customs duties on international orders from DovEggs?
Yes, for international shipments customs clearance is always required and the customer pays import duties; delays of a week or more can happen due to inspections, government shutdowns, or batch holds, which are outside our control.
Do US customers have to pay tariffs on DovEggs orders?
No, DovEggs covers US tariffs for US orders, so US customers should not be asked to pay duty; if a carrier bills you for duty, it's an error and we will follow up with the logistics partner.
How do I return an international order to DovEggs?
International returns must be arranged with DovEggs first—the return address differs by country, so wait for the address we give you and claim the $30 return-shipping reimbursement.
Why is my DovEggs shipment delayed during holidays?
Around factory and carrier holiday closures (e.g., national holidays, spring break), shipments pause and tracking stalls; we announce the dates in advance and the quoted timeline already includes the shutdown.
How much does shipping cost to the US?
DovEggs charges a flat $19 shipping fee on all US orders, with no exceptions. This covers delivery via DHL or FedEx.
How long does shipping take within the US?
US orders are delivered 5–7 business days after production is complete. DovEggs uses DHL and FedEx for these shipments.
Does DovEggs cover US tariffs?
Yes, DovEggs covers all US tariffs on your order. You won't have to pay any additional import fees for US deliveries.
How much does international shipping cost?
International shipping is free for orders over $500, $9 for orders between $300 and $500, and $19 for orders under $300. DovEggs ships internationally via DHL.
How long does international shipping take?
International orders are delivered in 4–6 business days via DHL. This timeframe is after production is complete.
Who pays import duties for international orders?
For international orders, the customer is responsible for paying any import duties. DovEggs does not cover these fees.
Can I ship to a PO Box or APO/FPO address?
DovEggs does not ship directly to PO Boxes or APO/FPO addresses. However, they can forward your order via a US partner warehouse and USPS.
Do you offer instant ship or ready-to-ship items?
No, DovEggs no longer offers instant ship or ready-to-ship items. All orders are made to order.
Returns, resizing & warranty
How do I know what stone size will look right on my finger?
DovEggs provides a stone size chart that shows the millimeter measurement for each carat weight, so you can compare it to your finger size. Many customers also share finger-coverage photos in the community to help you visualize the look.
What size accent stones should I choose for a stacking band?
For stacking bands, DovEggs recommends smaller accent stones so the band doesn't overpower the main ring. This keeps the overall set balanced and comfortable.
Can I mix different metal colors in a stack?
Yes, mixed-metal stacks are popular in the DovEggs community—people often wear yellow, white, and rose gold together, sometimes with silver. It's a great way to create a personalized look.
What band styles work best for everyday stacking with a large center stone?
For everyday stacking with a large center stone, bezel-set bands or slightly thicker bands are often recommended. They provide durability and help balance the visual weight of the main stone.
What is DovEggs' return policy?
DovEggs offers free returns and exchanges within 30 days of receiving your item for non-personalized jewelry, with no restocking fee. Personalized or engraved pieces have a 15% restocking fee for both refunds and exchanges.
Can I return an item after 30 days?
Yes, after 30 days you can still return the item, but an exchange carries a 15–30% restocking fee and a refund carries a 30–50% restocking fee, depending on how long ago you received it. The exact amount will be quoted before you ship it back.
What if a small stone falls out of my DovEggs jewelry?
Please don't worry, we will assist you. A lost small accent stone is covered by our limited lifetime warranty for stones and workmanship defects, so it is normally handled at no cost to you.
How long does a repair take if I send my DovEggs jewelry back?
Repairs are done at our Seattle repair center and take about 30–60 business days, excluding shipping time. We will provide a repair label and ask you to include a note describing exactly what to check or fix.
Does DovEggs cover shipping for warranty service?
For items bought on doveggs-seattle.com, we provide a free shipping label for warranty service within the first 90 days of purchase. After that, you cover shipping to us, which is why we often recommend local repair.
What are my options if I don't want to send my DovEggs jewelry back for repair?
We review your photos or short videos and may offer a partial refund or order credit to keep the piece as-is, credit toward a remake or new design, or supported local repair. For pieces you consider irreplaceable, local repair is especially encouraged.
My DovEggs stone looks cloudy or foggy. What should I do?
Please clean it with warm water, mild dish soap and a soft brush, and send us a short video of the process. If the stone is found defective, it will be replaced at no cost under our warranty covering stone appearance and physical integrity.
Can I cancel my DovEggs order?
Order cancellation before production starts is free and fully refunded. Once production has begun, a 10% cancellation fee applies.
Is a replacement item from an exchange covered by the return policy or warranty?
No, a replacement item made through an exchange is not covered again by the return policy or the standard warranty terms for a second round. Repairs are covered up to the total value of the item; if repair would cost more than remaking, we remake instead.
How can I get an independent valuation for my DovEggs jewelry?
You can be referred to our appraisal partner NAGL by emailing inquiry@doveggs-seattle.com to request it. Please note that moissanite is certified but no certificate ships with the order.
Can I return a custom or engraved ring?
Yes, custom and engraved items can be returned, but a 15% restocking fee applies.
How long do I have to return an item?
You have 30 days from the date you receive your order to return it to DovEggs.
How long does it take to get my refund?
DovEggs processes refunds within 7 business days after receiving your return.
Does DovEggs offer free resizing?
Yes, DovEggs offers one free resize within 30 days of receiving your order, plus one exchange.
What happens if I need a resize after 30 days?
After 30 days, DovEggs does not offer resize service, but you can get it resized locally and we will partially reimburse you.
Can I exchange or return an item after 30 days?
After 30 days, exchanges are subject to a 15–30% restocking fee and refunds to a 30–50% restocking fee, and you pay return shipping.
What is DovEggs' warranty?
DovEggs offers a lifetime warranty on stones and a lifetime warranty on jewelry workmanship defects.
What if a stone falls out of my DovEggs jewelry?
Fallen stones are always handled under DovEggs' lifetime stone warranty.
How do I return an item from the US?
DovEggs provides a free prepaid return label for US returns; use the address on the label we send you.
How do I return an item from outside the US?
For international returns, contact DovEggs first as the address can differ by country, and we reimburse $30 for return shipping.
Moissanite: colors, cuts & grades
What does DovEggs mean by DEF and GHI color grades for moissanite?
DovEggs labels moissanite conservatively: the DEF tier is actually D color and the GHI tier is actually E–F color, because every stone is hand-picked. Both are colorless or near-colorless options if you want a white stone.
Does Stardust Grey moissanite look the same in every stone?
No, Stardust Grey varies noticeably from stone to stone—some are lighter and some are darker—and smaller sizes are generally cut in lighter shades. If you want a specific depth of grey, DovEggs can check inventory for the darkest or lightest available stone and send videos of two shades side by side.
How light or dark is DovEggs champagne moissanite?
Champagne moissanite ranges from light to medium saturation, and many customers ask for the lightest champagne or send an inspiration photo. DovEggs passes your reference photo to the cutters to match the color as closely as possible and shows stock videos first.
Does DovEggs moissanite come with a certificate?
DovEggs moissanite stones are certified, but no certificate is shipped with the order. The lifetime warranty covers the stone's optical properties (brilliance and fire) and physical integrity, including clouding or defects, for both moissanite and lab diamonds.
How do I know what size a 1.5ct or 0.5ct moissanite will actually be?
Stone size is defined by the DovEggs Stone Size Chart, not by carat alone, so when you give a carat weight DovEggs confirms the mm dimensions—for example, 1.5ct Empress is 6×7mm, oval is 6×8mm, round is 7.5mm, and 0.5ct round is 5mm. This ensures your color and cut choices match the real size.
What colors does DovEggs moissanite come in?
DovEggs moissanite comes in colorless grades (DEF, GHI), regular colors (Twilight Blue, Stardust Grey, Peacock Blue, Champagne, and Black) made to order, and limited Accident Colors that exist only in the Exclusive Color collection (one-off stones like Lemon Drop yellow, Fancy Yellow, Aurora Teal, Midnight Evergreen, Deep Forest Teal, Hawaii Blue, and Olive Green). Sapphire, ruby, and emerald are separate Colored Gemstones.
Are DovEggs Accident Colors always available in any shape or size?
No, Accident Colors (Exclusive Color collection only) are limited inventory: each stone exists only in the shape, cut, and carat size listed, so check the listing before promising anything. This does not apply to the regular colors.
What is the difference between Smoky Sparks Grey and Stardust Grey?
Smoky Sparks Grey is a lighter grey than Stardust Grey. Stardust Grey is a regular color (made to order, deeper grey, available in basic shapes), while Smoky Sparks Grey exists only in selected cuts and carat sizes.
What is the smallest colored moissanite stone DovEggs can make?
The smallest colored moissanite stone (e.g., Stardust Grey) DovEggs can custom make is 0.5ct / 5mm. If a design's accent stones are smaller than 5mm, DovEggs cannot use a colored moissanite there—instead, they offer colored gemstone accents or clear white/GHI moissanite accents.
Can I see real customer photos of DovEggs moissanite colors and cuts?
Yes, community members actively use the DovEggs group to compare colors and cuts (like champagne OEC vs OMC, Sakura, peacock blue, crown arrow) and to share their own stone-approval videos. Pointing a hesitant customer to real member photos alongside DovEggs videos is a useful, low-pressure way to help them decide.
Lab grown diamonds
What's the difference between DovEggs Boutique and Group lab diamonds?
Boutique stones are grown by DovEggs and hand-selected as premium, while Group stones come from DovEggs' lab partners and are usually lower priced. Both are lab diamonds, just from different sources.
What certificates come with DovEggs lab diamonds?
Group/partner-lab stones mostly come with IGI certificates, while DovEggs-grown stones are mostly certified by NGIC. Custom-cut and many fancy-colored lab diamonds cannot be IGI certified, and DovEggs will tell you this honestly before you order.
How can I verify my IGI certificate?
IGI-certified stones have the IGI report number laser-inscribed on the girdle, and you can verify the report online using the IGI verify-your-report link. This lets you confirm your DovEggs stone's certification directly with IGI.
Can I get a replacement or dual certificate for my lab diamond?
Dual certification or a replacement/lost certificate can be arranged through DovEggs' appraisal partner NAGL for a $50 fee. Note that NGIC certificates have only one original and cannot be reissued by the lab, but NAGL can help with appraisals on request.
What factors affect the price of a DovEggs lab diamond piece?
Group stones are cheaper than Boutique, and carat, color, and clarity grade raise the stone price. The setting is quoted separately, with solid gold costing more than platinum-plated silver and platinum the highest; lab diamond accents cost more than moissanite accents.
Are DovEggs lab diamonds covered by a warranty?
Yes, lab diamond stones and workmanship are covered by DovEggs' limited lifetime warranty for appearance and physical integrity. If you're concerned about a stone's future condition, you can email DovEggs with your order number for reassurance.
Should I ask for videos before ordering a lab diamond?
Yes, the community recommends asking for videos and comparisons before placing the order for a specific stone, especially requesting natural light, white light, and sunlight views. Colored lab diamonds can shift tone between lighting conditions, so seeing them in different lights helps you choose.
How do I find the right lab diamond on the DovEggs website?
The website can feel overwhelming, so the standard answer is to email inquiry@doveggs-seattle.com with exactly what you want—shape, carat, color, clarity, cut, and metal. The DovEggs team will find stones and send videos for you.
For marquise or elongated cuts, should I choose lab diamond or moissanite?
Community consensus is that lab diamond is preferred over moissanite for marquise and other elongated cuts because moissanite in these shapes can look hazy or dull. For step cuts like Asscher and emerald, higher clarity (VVS) is rewarded.
Colored gemstones
Does DovEggs offer lab-grown colored gemstones like sapphire, ruby, and emerald?
Yes, DovEggs offers lab-grown colored gemstones including sapphire (blue, yellow, pink, orange, black, purple), ruby, and emerald, alongside moissanite and lab diamonds. These can be used as center stones or as accents, halos, and side stones in almost any DovEggs setting.
What shades of pink sapphire does DovEggs offer?
DovEggs offers pink sapphire in several shades, including light and deep Pink Peach Sapphire and a regular Pink Sapphire. The team can send photos and videos so you can pick the exact tone you want.
Is there a price difference between colored gemstones and moissanite in a DovEggs setting?
No, colored gems and moissanite are generally priced the same in a setting, so swapping a blue sapphire accent for a blue moissanite usually causes no price change. The price is driven by the metal, stone size, and accent count instead.
Can I get an emerald with visible inclusions from DovEggs?
Yes, DovEggs offers emeralds with visible inclusions for customers who want that natural look. However, rubies with inclusions are not offered.
Can DovEggs set my own moissanite or colored gemstone into their setting?
Yes, DovEggs can set your own moissanite or colored gemstone into a DovEggs setting. However, they do not set customer-provided lab-grown or natural diamonds.
Does the lifetime stone warranty cover colored gemstone accents?
Yes, the lifetime stone warranty covers loose moissanite and colored gemstones in all sizes, including accents. So colored-gem accents are protected the same way as center stones.
What are the regular colored moissanite options at DovEggs?
DovEggs offers regular colored moissanite in Twilight Blue, Stardust Grey, Peacock Blue, Champagne, and Black, which are made to order. These are separate from colored gemstones.
What are Accident Colors in DovEggs' Exclusive Color collection?
Accident Colors are limited one-off stones in DovEggs' Exclusive Color collection, such as Hawaii Blue, Deep Forest Teal, Midnight Evergreen, and Aurora Teal. For these, only the exact pieces actually listed are available.
Can I see videos of colored gemstones before buying from DovEggs?
Yes, DovEggs can provide photos and videos of colored gemstones so you can compare options and take your time before committing. The Facebook group also has members sharing colored-gem videos and voting on shade and cut.
Can I add a colored halo or bezel to an existing DovEggs design?
Yes, customers often ask to add a colored halo or bezel to an existing design, and DovEggs handles this with a new CAD plus a comparison video of the candidate colors. Colored gems are also popular in group-order designs where any shape, size, moissanite, or gemstone can be chosen.
Metals, settings & design
Can I customize the setting details like prong count, bezel, or hidden halo?
Yes, almost any setting detail can be customized, including prong count and style, bezel vs prongs, adding or removing a hidden halo, cathedral vs basket, open gallery, gallery rails, milgrain, band width and thickness, and stone orientation. You can send reference photos or an existing style number, and DovEggs will quote the modified setting.
Can the hidden halo or bezel be made in a different metal color than the rest of the ring?
Yes, hidden halos and bezels can be made in a different metal color from the rest of the ring, such as a yellow gold bezel or halo with white gold prongs, or a rose gold bezel with platinum prongs and band. Two-tone is quoted case by case and sometimes needs a feasibility check with the factory first.
What band widths and thicknesses are available, and how do they affect the price?
Band width and thickness are quoted as exact millimetres, for example 1.8–3mm width and 1.8–2.2mm thickness. A wider or thicker band adds strength for large centre stones and raises the metal weight, so solid gold and platinum versions cost more.
Does the size of accent or pave stones affect the price?
Yes, accent or pave stone size is a real price driver: going from e.g. 2.5mm to 3mm melee, adding stones to the bridge, hidden halo or gallery, or extending a half-eternity to 3/4 eternity all raise the quote. Lab diamond accents cost more than moissanite accents.
Can I use colored moissanite for tiny pave or eternity stones?
Colored moissanite accents have a minimum size — the smallest DovEggs can custom-cut is about 0.5ct — so tiny pave or eternity melee cannot be replaced with colored moissanite. You could consider a band made with 0.5ct colored stones instead, or use sapphires or colored gems where appropriate.
What design extras are available, like milgrain or engraving?
Design extras seen and offered routinely include milgrain (including inside the band), brushed finish, open gallery, tulip or petal baskets, rope bands, split vs single shank, 3-sided pave, pave on the prongs or basket, and engraving. Engraved or custom pieces carry a 15% restocking fee if returned.
What is the design process and timeline for a custom setting?
Design work follows the standard flow: payment first, CAD within 72 hours, revisions until approved, then production (gold/platinum 7–10 business days, silver about 15). DovEggs does not provide a CAD before payment, but does give written quotes for a described design free of charge.
What do people say about double prongs and bezels?
Community consensus points to watch: double prongs are popular as a decorative element and feel more secure, but some members find them distracting; bezels are loved for smooth low-profile looks and for emerald/asscher cuts; milgrain bezels are a frequent alternative to plain bezels. These are customer opinions, not rules.
What is DovEggs' default metal for rings?
DovEggs uses sterling silver as its default main metal, and it comes with double-layer platinum plating at no extra cost.
Does DovEggs charge extra for platinum plating?
No, DovEggs does not charge extra for platinum plating, double plating, or plain sterling silver—they are all the same price.
What does two-tone mean in DovEggs jewelry?
Two-tone at DovEggs typically means a solid gold head, prongs, or bezel combined with a platinum-plated silver band, or a gold-plated silver chain with platinum-plated silver bezels.
Are the gold parts in DovEggs two-tone pieces plated?
No, the solid gold parts in DovEggs two-tone pieces are not plated; only the silver areas receive platinum plating.
How long does it take to produce a silver DovEggs ring compared to gold?
Silver orders at DovEggs take about 15 business days to produce after CAD approval, while gold or platinum orders take about 7–10 business days.
Is white gold from DovEggs rhodium plated?
Yes, DovEggs white gold is normally rhodium plated for a bright white look, but you can request unplated white gold for a soft warm tint.
Can I get unplated white gold from DovEggs?
Yes, DovEggs offers unplated white gold on request, which keeps a soft warm tint and is deliberately chosen by several customers.
Is sterling silver a good choice for DovEggs jewelry?
Yes, sterling silver is genuinely popular in the DovEggs community, with members posting platinum-plated and gold-plated silver pieces, brushed silver bands, and colored-stone silver customs.
Does DovEggs consider silver a downgrade?
No, DovEggs treats silver as a full-quality choice, never as a downgrade.
What metals can I choose for my DovEggs ring?
DovEggs offers sterling silver (with double-layer platinum plating as the default), solid 10k, 14k, and 18k gold, and solid platinum. You can also request a different plating or let us know about a metal allergy in advance.
Is sterling silver a good choice for a DovEggs ring, or should I upgrade to gold?
Sterling silver is a main metal at DovEggs, just like gold and platinum, and it accounts for about 71% of order lines. It's a popular and durable choice, especially with the default double-layer platinum plating.
What does 'Platinum' mean on a DovEggs product page?
On DovEggs product pages, 'Platinum' refers to solid platinum, not a plating. It's a premium metal option for your ring.
Can I order a custom shape or color for my DovEggs ring?
Yes, everything at DovEggs is made to order, so you can choose any shape, color, and metal. If you provide a reference photo, it's used for style only, and we'll create a custom piece for you.
What sapphire colors does DovEggs offer?
DovEggs offers sapphires in blue, yellow, pink, orange, black, and purple. These are part of the colored gemstone collection.
What are the moissanite color tiers at DovEggs?
DovEggs offers DEF and GHI tiers for moissanite. The labels are conservative: DEF tier stones are actually D color, and GHI tier stones are actually E–F color, as DovEggs hand-picks every stone.
Can I get a custom-cut lab diamond from DovEggs?
DovEggs offers custom-cut lab diamonds in limited shapes: round and oval, with standard brilliant cut. Other shapes may not be available for custom cutting.
Can I order a special cut for colored gemstones at DovEggs?
Yes, you can order colored gemstones with special cuts directly, without a separate custom process. The cutting takes about 1 week, similar to moissanite.
How do I know what size stone to choose for my DovEggs ring?
DovEggs provides a stone size chart as the master reference. For example, a 1.5ct Empress is 6×7mm, an oval is 6×8mm, a pear is 6×8mm, and a round is 7.5mm.
Can DovEggs set my own stone in a ring?
DovEggs can set your own moissanite or colored gemstone in a DovEggs setting. However, we do not set customer-provided lab-grown or natural diamonds, and we don't offer semi-mounts for non-DovEggs lab diamonds.
Can I order the stone and setting separately at DovEggs?
Yes, you can order the stone and setting as one order or as two separate orders. This gives you flexibility in choosing your preferred combination.
What moissanite colors does DovEggs offer?
DovEggs offers regular moissanite colors including colorless DEF/GHI and colors in the Colored Moissanite collection: Twilight Blue, Stardust Grey, Peacock Blue, Champagne, and Black. These are made to order like any other stone.
What are DovEggs Accident Color moissanites?
DovEggs Accident Colors are limited one-off stones available only in the Exclusive Color collection, such as Lemon Drop yellow, Fancy Yellow, Aurora Teal, Midnight Evergreen, Deep Forest Teal, Hawaii Blue, and Olive Green. Only the exact stones listed can be sold, and they cannot be reproduced.
Are sapphire, ruby, and emerald considered moissanite at DovEggs?
No, sapphire, ruby, and emerald are classified as colored gemstones at DovEggs, separate from moissanite. They are available in various colors and cuts.
Payment, discounts & rewards
How do DovEggs rewards points work?
You can redeem your points for a discount code in your account: 5,000 points equals a $50 code, and the code is issued immediately and automatically. Points can't be spent directly on an order—they must be converted into a code first.
Can I share my DovEggs rewards code with a friend?
Yes, you can share or gift a redeemed rewards code to a friend, but each discount code is valid for one single use only.
Can I use my birthday code together with a sitewide sale code at DovEggs?
No, birthday codes cannot be stacked with a sitewide promotion code—you need to pick one. If the running sale is bigger than your birthday discount, we recommend using the sale code (plus the rewards code if your order is over $300) and saving the birthday code for later.
How many discount codes can I use per order at DovEggs?
Normally, only one discount code per order at checkout (public code, group-order code, or review code). The rewards code is the exception: it is applied manually by our team afterwards as a $50 refund, as long as your order is over $300 after the discount.
Can I combine my 10% review code with a sitewide sale at DovEggs?
No, the 10% review code does not stack with a larger sitewide or group-order discount. In those cases, we recommend keeping it for a future purchase.
How can I check my DovEggs points balance and redeem codes?
You can check your points balance and redeem codes on the rewards page of the DovEggs website after logging into your account. When converting, remember that 5,000 points equals one $50 code, and only one code can be used per order.
How much are my DovEggs points worth?
Your points are worth $50 for every 5,000 points. You can redeem them for a $50 code, but remember only one code can be used per order.
I'm a new customer at DovEggs—how do I get $50 off?
New customers get $50 off with a first-timer code. If your code is rejected at checkout, please send us the exact code so we can check it before advising.
What are DovEggs Group Orders and how do they work?
DovEggs Group Orders are Facebook-community buying events where a member proposes a design, others join, and the group price is locked at a set discount for that item. Group-order purchases follow the normal return policy, and the $50 rewards code can still be applied afterwards if your total is over $300 after the group discount.
How do I get access to DovEggs clearance collections and special offer links?
Clearance collections and some special offer links are shared mainly inside the DovEggs Facebook community. Eligibility comes from consistently engaging and contributing in the group; active contributors are usually eligible, so we can check for you.
What payment methods does DovEggs accept?
DovEggs accepts Afterpay, PayPal (including PayPal Pay in 4), and PayPal Credit for US residents, plus a free in-house layaway plan. To set up layaway, contact inquiry@doveggs-seattle.com.
Does DovEggs offer a layaway plan?
Yes, DovEggs offers a free in-house layaway plan. Contact inquiry@doveggs-seattle.com to set it up.
What are the requirements for DovEggs layaway?
Layaway requires an order total above $600 after any discounts. You pay a 50% deposit up front, and the remaining 50% before shipping, with the full amount due within 3 months.
What items can I buy with DovEggs layaway?
DovEggs layaway covers loose stones, made-to-order jewelry, premade jewelry, and semi-mounts.
How does Afterpay work at DovEggs?
Afterpay at DovEggs is pay-in-4 for the full order amount, with 4 interest-free payments over about 6 weeks. You cannot split an order so that only half goes through Afterpay.
Can I pay off my Afterpay balance early at DovEggs?
Yes, you can pay off your Afterpay balance early in the Afterpay app with no extra fee.
Does DovEggs accept PayPal?
Yes, DovEggs accepts PayPal, including PayPal Pay in 4 and PayPal Credit for US residents only.
Can I use more than one discount code on a single order?
Normally, only one discount code can be used per order, but there is an exception for rewards codes. DovEggs allows a public, group-order, or review code to be combined with a rewards code if the total is still over $300 excluding tax.
How do I use my rewards code?
Rewards codes are applied by staff, so you need to email DovEggs to have it applied to your order. The rewards code can be combined with a public, group-order, or review code if the total is still over $300 excluding tax.
What is the rewards program and how does it work?
DovEggs rewards program gives you 5,000 points which can be redeemed for a $50 code. The minimum order to use the rewards code is $300.
Are there any current promotions or sales?
As of now, there is no public promotion running. However, you can always check the Current Offers page on the DovEggs website for the latest information.
Can I combine a birthday code with a public code?
No, birthday codes cannot be stacked with public codes. Only one discount per order is allowed, except for the rewards code exception.
What payment options does DovEggs offer?
DovEggs offers free layaway for orders over $600 after discounts (50% deposit, balance before shipping, within 3 months), Afterpay, and PayPal Credit (US only).
Do you offer a 6-month installment plan for lab diamonds?
No, DovEggs does not offer a 6-month installment plan for lab diamonds. However, we do offer free layaway for orders over $600 after discounts.
What is a group order and how is it different from group lab diamonds?
A group order refers to a Facebook group buying event that offers a discount. This is different from group lab diamonds, which is a type of lab diamond.
Caring for your jewelry & common concerns
Why is my white gold ring turning yellow or copper?
White gold turning yellow or copper is usually the rhodium plating wearing away to reveal the base metal, which is a normal occurrence with daily wear. DovEggs can fix this by rhodium re-plating.
My karat gold ring darkened after swimming or using chemicals. What should I do?
Karat gold darkening after pool or chemical exposure is a surface film from the copper alloy and usually cleans off at a local jeweler. This is not a permanent issue.
Does the DovEggs warranty cover fogginess or haziness in the stone?
Yes, the DovEggs warranty covers the optical properties (brilliance, fire) and physical integrity of moissanite and lab diamond stones, including fogginess, for life. If a stone is defective, it will be replaced at no cost after inspection.
What does the DovEggs warranty not cover?
The DovEggs warranty does not cover accidents, abuse, loss, or normal wear and tear. It covers workmanship defects and the optical properties and physical integrity of the stones.
My ring needs a repair but it's out of warranty. Can DovEggs fix it?
For out-of-warranty or post-30-day fixes, DovEggs usually recommends local repair and reimburses the cost at market rates. This is because sending the piece back takes 30–60 business days.
I have a piece I consider irreplaceable. Should I send it to DovEggs for repair?
For pieces you consider irreplaceable, DovEggs prefers local repair over shipping to avoid any risk. They will reimburse the cost at market rates.
Why does my crushed-ice or emerald-cut moissanite look hazy or dirty so quickly?
Crushed-ice and some large step cuts like emerald and asscher show water spots and a dirty or hazy look faster due to the cut characteristic, not a quality fault. Frequent gentle cleaning keeps them crisp.
From the Dovies community
What is the most popular ring shape at DovEggs right now?
The elongated cushion cut is by far the most-requested shape at DovEggs, often compared against oval, radiant and pear. Many customers switch to it after seeing it in a CAD or in the community.
Can I get an elongated cushion cut that is longer and narrower?
The elongated cushion cut has a fixed ratio, so DovEggs cannot cut it slimmer or longer on request. If you want a longer, narrower look, consider an elongated oval, the Empress cut, or a lab diamond modified elongated cushion.
What are the most popular shapes after the elongated cushion?
After elongated cushion, the most popular shapes at DovEggs are oval (often elongated oval), pear, radiant / elongated radiant, marquise, emerald and cushion. Round is mostly chosen for classic or three-stone looks.
Do you offer toi et moi rings?
Toi et moi pairs are a recurring custom request at DovEggs, such as emerald + pear or cushion + pear. You can ask for a custom toi et moi design.
What is the most popular grey moissanite color?
Stardust Grey is the most asked-for grey moissanite at DovEggs, and many customers specifically want a light grey. Smoky Sparks Grey is the lighter of the two.
Is marquise moissanite dull or cloudy?
Some in the community find marquise and small clear pear accents can look dull or cloudy in moissanite. DovEggs can offer a lab diamond for a marquise centre or a coloured stone for small pears as an alternative.
What setting styles are popular in the DovEggs community?
Popular setting styles in the DovEggs community include bezel and bezel split-shank, hidden halo, three-stone, toi et moi, vintage/art-deco pavé, flower and cluster settings, target rings and ring enhancers / matching bands. Customers often ask to see the same setting with a different centre shape.
Should I choose double prongs or single prongs for an elongated cushion?
The DovEggs community overwhelmingly prefers double prongs for elongated cushions and other elongated centres for security and a decorative look, though a minority prefers single prongs for a cleaner stone view. It is a style preference, not a rule.
How do people build sets and stacks with trend colors?
DovEggs community members mix a coloured centre with clear accents, match an enhancer's pink sapphires to a halo, or buy matching pendant/earrings in the same shape family. Suggesting a matching band, enhancer or pendant is a natural follow-up.
Are try-out cuts like the Marquise Step Cut available in other shapes or colors?
New or 'try-out' cuts like the Marquise Step Cut shown in Peacock Blue are launched in limited runs, and community feedback decides whether they become permanent. DovEggs cannot promise a try-out cut in other shapes, colours or sizes before confirming with the team.
What are the popular DovEggs moissanite colors?
Popular DovEggs moissanite colors include Stardust Grey (the most asked-for grey; Smoky Sparks Grey is the lighter grey), Twilight Blue, Peacock Blue, Champagne and Black — all regular colors, made to order — plus the limited yellow Accident Colors in the Exclusive Color collection. DovEggs rubies are pigeon-blood red.
What colored gemstones do customers often ask for?
In colored gemstones, DovEggs customers often ask for pink/peach, yellow and blue sapphire. Colour depth matters, so always ask for the shade they have in mind.
About DovEggs
What is the DovEggs return and warranty policy?
DovEggs offers 30-day returns for all jewelry including silver, starting from the date the customer receives the order, with refunds processed within 7 business days after the return is received; custom or engraved pieces have a 15% restocking fee. The warranty covers stones and jewelry workmanship defects for life, and the first resize within 30 days is free.
How long does DovEggs take to make and ship a ring?
DovEggs makes rings to order: after CAD approval, gold and platinum take about 7–10 business days and sterling silver about 15 business days (longer around holidays). US delivery is 5–7 business days after production, with $19 shipping via DHL and FedEx.
Is DovEggs a legit jewelry company? What do customers say?
DovEggs is a legitimate jewelry company founded in 2014, operating as DovEggs International Inc under US law, with an independent website since 2016 and a Seattle repair center. Customers order online by email, and DovEggs has an active customer community where buyers share real photos of their rings.
Where to buy a matching moissanite bridal set (engagement ring and wedding band)?
DovEggs makes matching moissanite bridal sets to order online, with the engagement ring and wedding band designed together in any shape, color and metal. Customers can email inquiry@doveggs-seattle.com to start a quote.
Where can I buy a moissanite ring enhancer or wrap band?
DovEggs makes moissanite ring enhancers and wrap bands to order online, since everything is made to order in any shape, color and metal. Customers can email inquiry@doveggs-seattle.com to discuss the design.
How do I view and redeem my reward points?
You can view and redeem your reward points on the reward page of the DovEggs website, and your points balance is also visible in your account. Please check the reward page for the conversion rule and the per-order minimum, and we're happy to help you apply the code.
Can I filter loose stones by carat or size?
Yes, you can filter loose stones by carat or size on the stone collection pages. Please note that this filter is available on stone collections, not design collections.
Can I see a video of a specific stone before ordering?
If a specific stone is not in hand, we cannot send an actual video before ordering. We will send the real video after it arrives, and you may cancel for a full refund.
What happens if a design I like is no longer on the website?
Designs are rotated and a portion of styles is removed from the website periodically. A discontinued style can still be ordered as a custom piece from a photo, but note that some sitewide sales exclude custom/quoted items.
When was DovEggs founded?
DovEggs was founded in 2014, and its independent website launched in 2016.
Does DovEggs sell lab diamonds?
Yes, DovEggs has sold lab diamonds since the company started in 2014.
Does DovEggs have an Amazon store?
Yes, DovEggs has an Amazon store, and its after-sales is handled through Amazon.
Are the items on the DovEggs website ready to ship?
No, everything on the official website doveggs-seattle.com is made to order, so there is no ready-to-ship stock.
What is DovEggs' legal entity?
DovEggs' legal entity is DovEggs International Inc, under US law.
Does DovEggs have a repair center?
Yes, DovEggs has a repair center in Seattle.
Is DovEggs located in Renton?
No, DovEggs is no longer in Renton; the current address is 600 1st Ave #208, Seattle WA 98104.
What are OMC and OEC cuts, and are they available in moissanite?
OMC (Old Mine Cut) is a cushion shape and OEC (Old European Cut) is a round shape, and DovEggs offers both in moissanite as well as in colored gemstones above 1 carat. They are shape-specific, so OMC is not available as an Asscher.
What other cuts does DovEggs offer besides OMC and OEC?
DovEggs also offers popular cuts like Hearts & Arrows, Nova, Astro, Empress, Unity, Criss, Sakura, rose cut, and crushed-ice styles. Availability depends on the specific stone and design.
Can I resize my DovEggs ring for free?
Yes, the first resize within 30 days of receiving your order is free. After 30 days, resizing is no longer free — it is a paid service.